One of the biggest challenges of this fledgling industry is a lack of skills. The deployment and operations of Mobile Money solutions requires a diverse set of skills almost never present in one individual nor in one company. Diverse knowledge and experience is needed covering the following areas of specialisation in order to successfully deploy mobile financial services:
- High volume and secure transactional systems
- Marketing and distribution skills
- Regulatory expertise
- Skills related to fraud management
- Operational expertise of a new generation of banking systems
- Management of banking functionality (reporting, treasury functions etc.)
In order to grow the industry, it is critical that we should produce more and more skilled professionals that can build companies and run operations. One idea that was born in Dubai and that I think is essential to ensure a vibrant industry is to establish an Academy for Mobile Money. Hopefully someone will see this gap and start working at filling it.
One of the biggest challenges of this fledgling industry is a lack of skills. The deployment and operations of Mobile Money solutions requires a diverse set of skills almost never present in one individual nor in one company. Diverse knowledge and experience is needed covering the following areas of specialisation in order to successfully deploy mobile financial services: